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RERA Disposes of ~48,556 Complaints in 3 Years, 57% Resolved in Last One Year

  • Project registrations see 24% annual jump – from 43,208 projects as on July-end 2019 to nearly 53,364 projects presently
  • Agent registrations touch 41,143 in July 2020 – 20% increase in a year
  • In over 3 years, UP sees max. disposal of real estate complaints at 18,509 cases; Haryana with 9,919 & Maharashtra with 7,883
  • UP saw just 5% yearly rise in project registrations as against Tamil Nadu which saw a 54% jump, Karnataka 25% & Maharashtra 18%

After three years since its implementation, RERA is becoming the force it was envisioned to be – especially in disposing of consumer complaints across different states and UTs. As many as 48,556 cases were disposed of by the respective state authorities as of July 2020, according to data by the Ministry of Housing and Urban Affairs. Out of this, nearly 57% cases or approx. 27,581 complaints were resolved in the last one year alone.

Uttar Pradesh takes the lead with as many as 18,509 cases disposed of by the UP RERA authorities so far, against a mere 5,989 cases a year ago. Haryana is at a distant second with nearly 9,919 cases disposed of currently as against 3,123 cases in the corresponding period of 2019. Maharashtra’s MahaRERA has so far disposed of nearly 7,883 cases.

One of RERA’s primary functions is addressing real estate consumers’ grievances. In a bit over three years since RERA implementation, the authorities of various state and UTs have resolved over 48,556 consumer complaints. Project and agent registrations have also increased perceptibly in a year – with nearly 24% and 20% respectively.

RERA

Project & Agent Registrations

The 24% growth in project registrations under RERA in a year pertains to around 43,208 projects by the end of July 2019 to nearly 53,364 projects as of date. The States with maximum project registrations currently include Maharashtra, Gujarat, Karnataka, Madhya Pradesh, Uttar Pradesh, Telangana and Tamil Nadu. Cumulatively, these seven states account for a significant 85% share with nearly 45,278 registered projects. Maharashtra tops the list with nearly 25,604 project registrations.

Interestingly, UP has seen the least annual growth of 5% in project registrations. In July 2019, around 2,676 projects were registered in the state – currently, the number stands at approx. 2,818 projects. Evidently, developers in the state were more focused on project completions than on new launches.

Among these top 7 states, Telangana saw the highest yearly growth of 79% in project registrations – from 1,064 projects in July 2019 to over 1,902 projects now. Tamil Nadu recorded a 54% yearly jump – as on July 2019, the state has 1,064 projects registered which have increased to 1,635 projects this year.

In terms of agent registrations, there has been a 20% increase in a year – from 34,182 registered agents towards July-end 2019 to nearly 41,143 agents as of July 2020.

High-scoring States

Maharashtra is the frontrunner with the maximum number of project and agent registrations, setting a high benchmark for other states to emulate.

MahaRERA continues to be the ‘poster-child’ of RERA implementation:

  • As on 4th July 2020, Maharashtra saw the registration of 25,604 projects and 23,999 agents.
  • Gujarat saw 7,210 projects and 1,178 agents registered.
  • In Karnataka3,446 projects and 1,916 agents have been registered as of July 2020
  • In Uttar Pradesh2,818 projects and 3,808 agents have been registered.
  • Madhya Pradesh saw total registrations of 2,663 projects and 677 agents.
  • Other states catching up in project registrations include ChhattisgarhRajasthanTamil Nadu and Telangana which saw 1,1421,2431,635 and 1,902 projects registered respectively.
State/UT Registered Projects in July-end 2019 Registered Projects in July 2020 Registered Agents in July-end 2019 Registered Agents in July 2020 Total Cases Disposed in July-end 2019 Total Cases Disposed in July 2020
Andaman & Nicobar Island 1 1 19 21 0 0
Andhra Pradesh 454 960 59 101 87 133
Arunachal Pradesh  –  –
Assam 91 146 13 13 0 10
Bihar 666 894 149 281 83 192
Chandigarh 3 3 14 14 0 0
Chhattisgarh 1031 1142 387 485 420 745
Dadra & Nagar Haveli & Daman & Diu 105 113 2 2 0 0
Delhi 16 22 122 224 42 77
Goa 416 577 159 208 14 35
Gujarat 5819 7210 986 1178 1074 1912
Haryana 627 740 1553 1886 3123 9919
Himachal Pradesh 32 56 26 48 3 80
Jharkhand 103 415 4 4 11 61
Karnataka 2753 3446 1559 1916 1369 2221
Kerala 131 39 8
Madhya Pradesh 2214 2663 581 677 1959 3279
Maharashtra 21742 25604 20841 23999 5028 7883
Manipur
Meghalaya
Mizoram
Nagaland
Odisha 285 374 49 63 683 873
Punjab 733 891 1685 2050 426 800
Rajasthan 1051 1243 990 1489 104 305
Sikkim
Tamil Nadu 1064 1635 835 1241 295 1120
Telangana 1063 1902 800 1095 0 0
Tripura 16 2 0
Uttar Pradesh 2676 2818 3087 3808 5989 18509
Uttarakhand 247 279 260 296 265 393
Lakshadweep
Puducherry 16 83 2 3 0 1
West Bengal
Total 43208 53364 34182 41143 20975 48556

COVID-19 Impact: State RERAs Extend Project Deadlines

Given the unprecedented circumstances wherein the pandemic-induced lockdown more or less completely halted overall construction activity, as many as 23 state RERAs announced a 6-months completion extension for projects whose delivery was scheduled on or after March 24.

Further, state RERAs also have the discretion of proving additional leeway of three months, considering local conditions. Since construction activity will still take a while to resume normally because we are still in the midst of the crisis, delays in project deliveries are unavoidable.

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